When an AI action fails technically before delivering a usable result, ArchScene can refund the consumed credits automatically or after support review.

Examples include provider errors, processing failures or internal queue issues that prevent delivery.

Credits spent on completed renders, comparisons or audits are generally not refunded just because the aesthetic result needs a new creative direction.

If the platform clearly failed to follow the preserved-project workflow, support can review the case and decide whether credits should be restored.

Subscription refunds are reviewed case by case during beta. When a payment is refunded or a subscription is canceled, access and credits may be adjusted to match the final billing state.

Refund approval can depend on payment date, usage, consumed credits, abuse signals and Stripe dispute status.

Open a support request with the account email, project name, payment or render date, and a short explanation of the issue.

Do not open a card dispute before contacting support if the case can be resolved through a normal review.