SketchUp activeMenu
Preferences
Support
Tell us where the workflow got stuck.
Your report helps us fix bugs, improve render quality, track credits, and prioritize the improvements that actually matter to architects.
We reply to the email you provide whenever we need more context.
Please don't send keys, cookies, private files, or signed URLs.
Authenticated support
Open the support chat inside your studio.
For privacy, project context, attachments, credits, and render history, support requests happen after sign-in.
Chat with ArchScene support
Sign in to open a conversation, attach your account context, send screenshots, and track replies in one place.
Public supportUse this page only for general help, commercial contact, billing access, security, or when you cannot enter your account.
Project supportUse /dashboard/support for bugs, renders, credits, attachments, gallery, and anything that needs account history.
Support[email protected]Account access and general questions. Project/render/credit cases should go through the authenticated chat.Billing[email protected]Plans, receipts, cancellation, refunds, and payment questions.Security[email protected]Responsible reports about access, privacy, or data protection.General contact[email protected]Partnerships, media, and non-urgent messages.